Order & Delivery Questions

ORDERS: How long does my order take?

'Usually dispatched within 3-7 days.' – usually in stock or available from our suppliers for delivery within 7 days. If an item is out of stock a note will appear below the item at ordering.

CANCELLATION OF ORDERS (Part of Full)

Cancellation of orders or part of order that have NOT been despatched will be subjest to a restocking fee of 30% of the cost od the item or items.

Returns and Dissatisfaction

Under the Distance Selling Regulations, you may return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 14 working days of your receipt of the Goods. Returns are only accepted under this policy if the goods are complete with all original packaging, tags and receipts, in the condition in which they were originally sent and sellable, and the returns procedure has been strictly adhered to. See our returns policy for more information

You may request replacement products, which we will despatch to you (subject to availability) once the original products have been returned to us.

Return of faulty or damaged goods should be made by the arrangements detailed in our Shipping & Returns section of the Website; If Rockmania Online/Extreme Metal Merchandise have sent you items in error, according to your originally placed order, or if items are faulty, Rockmania Online/Extreme Metal Merchandise will refund your return postal costs.

In all other circumstances, Rockmania Online/Extreme Metal Merchandise reserves the right to charge postage costs made for exchanged or returned items.

Please email us for a returns authorisation code and please quote this on the package. Any return which does not have a code will not be accepted

All returns MUST BE posted back to:

RETURNS DEPT,
EXTREME METAL MERCHANDISE/ROCKMANIA ONLINE
UNIT H3, BUILDING 13, VANTAGE POINT BUSINESS VILLAGE
MITCHELDEAN
GLOUCESTERSHIRE
GL17 0DD
UNITED KINGDOM

Complaints

It is our intention to deal with you complaints confidentially, fairly & speedily. Please endeavour to let us know of any complaint within 7 working days if possible. If you have a complaint or any other query please ring us on 0845 2727 666. We will endeavour to advise you what to do to resolve the complaint and we will do that within 5 working days..

Returns

Please contact us by email before returning any goods for an authorisation code. Goods returned without contacting us will not be accepted.

If you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange it for you providing you return it (suitably packaged) in a re-saleable condition (unworn and unwashed, and in an 'as new' condition) within 7 days of receiving it.

Please Note: Carriage will be charged on replacements sent to you & on orders sent back to us by non collection by the customer . If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item.

ROCKMANIA ONLINE/EXTREME METAL MERCHANDISE (and all other UK companies) in compliance with The Consumer Protection (Distance Selling) Regulations 2000, are duty bound to accept returned goods within 7 working days of delivery, providing the goods are returned in a re-saleable condition. 'Re-saleable condition' means that the item has not been worn or washed,and are in the same new condition as when the item/items were sent to you, including all packaging. You can therefore send back your item for any reason up to 7 working days after delivery for a full refund of the purchase price. PLEASE NOTE: Carriage is not refunded. Please ensure that the item is properly packaged, & that the correct postage is paid.