Shipping Rates

SHIPPING RATES

UK Orders:

all orders are dispatched using FED EX or Royal Mail 1st class recorded. All orders need to be signed for. Your tracking number will be emailed to you once your order has been dispatched if applicable.

Royal Mail 1st class recorded starts from £1.50 and is calculated by weight. This service has a tracking number and takes 1-3 working days from date of dispatch

FED EX Courier price is £8.50 per order. This service has a tracking number and is a next day service from dispatch.

EUROPEAN Orders:

Three delivery options

1. Signed For Service (recommended): All orders are trackable from dispatch to delivery address and need to be signed for. Your tracking number will be emailed to you once your order has been dispatched.

2. Standard Airmail: If using standard AIRMAIL delivery there is no tracking number and your order is NOT insured.

3. International Signed For: Same as airmail but is trackable and needs to be signed for but is not insured.

IMPORTANT: ANY ORDERS LOST OR DAMAGED USING NORMAL AIRMAIL ARE NON REFUNDABLE. THESE ARE SENT ENTIRELY AT THE CUSTOMERS RISK.

Airmail prices start from £3

International Signed For prices start from £8

Signed For Service prices start from £31 for parcels up to 6kg in weight

To view the cost of shipping to your country please use our shipping calculator at checkout.  All shipping prices are calculated by weight.

REST OF THE WORLD Orders:

Three delivery options

1. Signed For Service (recommended): orders are dispatched using DHL/UPS or FED EX. All orders are trackable from dispatch to delivery address and need to be signed for. Your tracking number will be emailed to you once your order has been dispatched.

2. Standard Airmail: If using standard AIRMAIL delivery there is no tracking number and your order is NOT insured.

3. International Signed For: Sams as airmail but is trackable and needs to be signed for but is not insured.

IMPORTANT : ANY ORDERS LOST OR DAMAGED USING NORMAL AIRMAIL ARE NON REFUNDABLE. THESE ARE SENT ENTIRELY AT THE CUSTOMERS RISK.

Airmail prices start from £5

International Signed For prices start from £10

Signed For Service prices start from £48 for parcels up to 6kg in weight.

To view the cost of shipping to your country please use our shipping calculator at checkout. All shipping prices are calculated by weight.

International Shipping (Non UK)

Please be aware that you are responsible for shipping costs regardless of whether you actually receive your package.  We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the UK. We encourage you to speak with your customs office if you have any questions. You are responsible for any duties or taxes that may apply to the shipment of any products to your country. By law, we are obligated to report the exact amount of the sale on the Customs form. As a customer, you are responsible to comply with International, National or local laws regulating importation of products that you may purchase. It is entirely your responsibility to NOT order items that are illegal to import into your country. There is usually not an importation problem, but occasionally they occur. The risk is yours. You will be responsible for the entire package cost if it is seized and we do not get it back. 

If for any reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, you are still responsible for any shipping charges. 

If an order is refused delivery by customs due to unauthorized ingredients or contents, Extreme Metal Merchandise is not to be held responsible for any losses or costs incurred by the customer. If the shipment is abandoned the customer will not receive a refund or credit of any kind. If in any case we received a return of any shipment refused by customs authorities of any country, Extreme Metal Merchandise will credit the customer for the value of the unopened and un-tampered products purchased. No refund on shipping charges incurred for the return of the shipment or shipping charges sending the product.

Once the order has been shipped, you are responsible for paying for the order, plus shipping costs.

By ordering, you agree to be bound by these terms.

Customers orders are shipped by  Interlink in the UK & by DHL/FedEx or UPS for all overseas customers. Charges are based on destination. Customers are responsible for all exported content. It is the consumers responsibility to know the laws and regulations for importing products into their country. Customers are responsible for any losses. Extreme Metal Merchandise.com does not guarantee successful delivery due to import/export laws & regulations that the consumer is responsible for. It is the consumers sole responsibility to only order what is legal for sale in their country. Receiver is responsible for any and all duty and/or VAT.

We only ship to the PAYPAL registered address or to the CREDIT CARD billing address. NO ORDERS WILL BE SENT TO ANY OTHER ADDRESSES.

Frequently asked questions

Why do we use Signed For Service?

This is because we believe that this gives customers piece of mind as they can track their parcel every step of the way and using a Signed For Service customers get there orders quicker.

Returns

Please contact us before returning any goods. Goods returned without contacting us will not be accepted.

If you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange it for you providing you return it (suitably packaged) in a re-saleable condition (unworn and unwashed, and in an 'as new' condition) within 7 days of receiving it.

Please Note: Carriage will be charged on replacements sent to you & on orders sent back to us by non collection by the customer . If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item. 

ROCKMANIA ONLINE/EXTREME METAL MERCHANDISE (and all other UK companies) in compliance with The Consumer Protection (Distance Selling) Regulations 2000, are duty bound to accept returned goods within 7 working days of delivery, providing the goods are returned in a re-saleable condition. 'Re-saleable condition' means that the item has not been worn or washed,and are in the same new condition as when the item/items were sent to you, including all packaging. You can therefore send back your item for any reason up to 7 working days after delivery for a full refund of the purchase price. PLEASE NOTE: Carriage is not refunded. Please ensure that the item is properly packaged, & that the correct postage is paid.
 
EXTREME METAL MERCHANDISE is part of ROCKMANIA ONLINE.